PLEASE READ THESE TERMS OF USE ("TERMS") CAREFULLY BEFORE USING CONVERSE.GR.

Welcome to Converse! You are reading these Terms because you are using Converse.gr eshop. You may access the website via computer, mobile phone, tablet, console, or other technology.

These Terms create a legally binding agreement between you and Converse and its affiliates (which we may refer to as "CONVERSE" or “Company”) regarding your use of the Website in Greece, Cyprus or abroad.

The owner of the online store is Sport & Fashion Freedom based at Platonos 14, 14452, Metamorfosi, Athens, Greece. Company's VAT number: 801082676, DOY: FAE Athinwn, GE.MH number: 14866260100, TEL: 210-3230870, Email: customersupport[at]freedomltd[dot]gr, with activity trading clothing and footwear.

 

A few important points:

• Our Terms may change. Converse.gr may modify the terms of use without warning except for publication in the online store with the date of modification. Please read the terms again and if you do not agree with them, stop using Converse.gr website. If you continue to use our website you will be deemed to have accepted the updated Terms, except to the extent prohibited by applicable law.
• Privacy Policy. Our Privacy Policy describes the collection and use of personal information on the website and applies to your use of it. When you enter or register on the website www.converse.gr it is considered that you agree and unconditionally accept the present terms and conditions of use.
• Newsletter. Users who enter their email address in the Newsletter field agree to receive newsletters & offers from the Company. The newsletters that the user of the site's services receives by voluntarily registering in the mailing lists are the intellectual property of the Company and are therefore protected by the relevant provisions of Greek legislation and international conventions. The Company reserves the right not to register or delete a person in the recipient lists. The Company may keep a file with the e-mail addresses of the recipients to send any other informational or transactional messages in addition to the newsletters always with the consent of the user, which is provided by registering on the site. The Company is not responsible if the newsletters are not delivered to their destination, although it makes every effort with the ISPs (Internet Service Providers) for their delivery. Newsletters may end up in the "Spam" / “Junk” folder. In case the user wishes to no longer receive these newsletters or wishes to be completely deleted from the website, he can inform Converse using the website's contact form or through the corresponding link that appears in the newsletters he receives on the bottom of the page. In any case, the user has all the rights provided by the General Regulation for the Protection of Personal Data.

 

1. OWNERSHIP OF CONTENT

The content of the website including texts, images, videos, shootings, logos, trademarks, and software are property of Converse. It is not allowed to copy, reproduce and use (total or partial) the content for commercial purposes without the prior written consent of Converse.gr. Copying and storing in digital form (only on a personal computer not connected to a computer network) of the information material is permitted if intended for personal and non-commercial use, and without erasing their indication of origin from the site, without affecting in any way the relevant intellectual and industrial property rights. Users understand and accept that they are not granted the right to reproduce, copy, sell, resell and/or commercially exploit in any way, all, or part of the content of this site.

 

2. GROUND RULES

User registration and participation is free, personal, non-transferable, and non-assignable. The user is responsible for the information he provides to the Company and the website relies solely on his statements regarding his personal information. The information entered during registration must be complete, true, and up to date. In case of registration of a legal entity as a user, the name of the contact person as well as the full name of the legal entity must be mentioned. In the event of a change of information, the user is obliged to immediately update the site with his new information so that it is always complete and true.

Rules for Registration. When you register for an account with us, the following rules apply:

• Be True: Provide accurate and current registration information in case you need to assist you.
• Be You: Keep your registration personal. Do not register more than one Converse account, register a Converse account on behalf of someone else, or transfer your account to another device that you are not using.
• Be Secure: Keep your username, password and other login credentials secure and do not allow anyone else to use your account.
• Be Responsible: Inform Converse immediately of any unauthorized use of your Converse account. You are responsible for anything that happens through your Converse account – with or without your permission. TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, CONVERSE IS NOT RESPONSIBLE FOR ANY LOSS OR ACTIVITY THAT RESULTS FROM THE UNAUTHORIZED USE OF YOUR ACCOUNT.

Below are the options of the user who registers on the site:

• View the contents of his shopping cart ("My Cart"). The products that the User has chosen to order are displayed in the Cart. User can order products, which can be reviewed or changed (deletion of items, change of quantities) at any time until the completion of the order.
• To complete his order and pay by choosing one of the payment options provided by the site.
• To see his previous orders.
• To modify his Account User Details.

The Company processes the personal information provided by the user during registration exclusively for the purpose of:

1. Creating an account on the site.
2. To communicate with him regarding the transactions between them (e.g., to ensure the possibility of communicating with him, for the completion, dispatch and delivery of his order, for his payment and secure financial transaction).
3. For sending him informative, advertising, and promotional material regarding the Company's products and services, including its collaborations with third parties. Regarding the collection and processing of personal data, the terms and provisions of the Personal Data Protection Policy apply.

By registering in accordance with the above, the user gives his express consent to the collection and processing of his data based on these Terms of Use and the Privacy Policy, which he declares to have read, understood and fully accepted them.

He has the possibility to withdraw his consent at any time for the collection and processing of his personal data that he has granted us in accordance with the above, by sending a relevant email to the address support [at] converse [dot] gr with his request.

He has the possibility, at any time, to have access to his data, or he can also at any time request the immediate deletion or correction of his data, their temporary non-use by the site, their blocking or non-transmission, following the same as above email sending process. Personal data are not communicated to any third party and are managed exclusively by the Company for specific purposes.

 

3. SPECIAL TERMS FOR ONLINE PURCHASES

Converse reserves the right to freely modify or revise the terms and conditions of use and transactions from the site, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the site page. Any modifications will be effective from the date they are posted on this website.

It is clarified that any change to these Terms of Use does not include orders that the User has already placed in our online store before the changes come into force in accordance with the above. The use of the site after the above-mentioned modification is considered as acceptance of the Terms of Use, as modified. Contracts through the site are drawn up in the Greek and English language.

Data entered by the customer to send the online orders are:

First Name*

Last name*

Address*

Post Code*

City*

Region

Country*

Phone*

All the field with asterisk (*) are required to complete an order.

We inform you that these will also be used by the courier company to implement the delivery of your goods.

 

4. LIMITATION OF LIABILITY

The company is committed to the accuracy, truth and completeness of the information listed on the site for transactions provided through it. The company, in the context of good faith, is not responsible and is not bound by electronic data entries that were made due to error/mistake in common experience and is entitled to correct them whenever it becomes aware of their existence. The above guarantees are subject to any technical or typographical errors, which cannot be foreseen or have occurred unintentionally or due to interruptions in the operation of this website or due to force majeure.

The company in the context of its transactions from the site is not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed on the site, but informs the interested User based on the information kept about the availability or not and undertakes in the event of a change in this information, to promptly inform the customers about the unavailability, where also has no further responsibility.

The company has taken all the necessary technical and other means to immediately update the available quantity of our products, however it reserves an express reservation regarding the validity of the quantities of products available on the site, since their updating may take place within certain hours during the day from the moment of their modification.

In the context of good faith and business ethics, the company is not obliged to accept an order and conclude a sale of products and/or services that, due to a typographical or computer error, appear on the site with an incorrect price, i.e., lower, or higher than the one applicable. In the event that such an error in the price is found in an order for only part of the products ordered, then the order is valid and executed normally for the remaining products and is considered incomplete for the products in which the error was found, except in the case that the items in the order are related, are to be used as a single whole and operate as a unit with each other and the User declares that the partial fulfillment of the order does not serve his needs or interests, where therefore the company must cancel the entire order.

The site provides the content (e.g., information, names, photos, illustrations), products and services available through the site "as is". In no case is the company liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, monetary satisfaction, etc.) that the User of the site or a third party may suffer from a cause related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from him and/or from any unauthorized interference by third parties with products and/or services and/or information available through it.

All the content of converse.gr, which consists of texts, photos, and videos, is drawn from Converse as well as authoritative sources after being processed by specialized and scientific staff, it is posted on the website. Converse.gr makes every effort to ensure that data are valid and usable, without however being responsible for any inaccuracy or incorrect information derived. In case that any relevant problem is found, users are invited to inform converse.gr immediately so that it can check and correct the data.

 

5. PRODUCT AVAILABILITY

The User is informed about the availability of the products through indications placed on the page of each product or service on the site. Specifically, for each available product the BUY / ADD TO CART link is active, while for each unavailable product the BUY / ADD TO CART link is not active and the message "No stock" appears in its place. Converse reserves the right to the availability of its products if they are not available at the time of the order. In this case, the Converse reserves the right not to accept the specific order and therefore not to complete the sale. Any payments will be returned to the User without undue delay, in the same way the User chose to pay for their order.

 

6. PAYMENTS – DELIVERY

Cash on delivery: The payment of the order is made by the User to the employee of the courier company upon delivery to the User's premises. The User pays the value of the order in cash. There is an additional cost for cash on delivery plus €1.90 (VAT included).

Payment by credit and/or debit and/or virtual card: The Company accepts credit and/or debit cards and/or Visa, Mastercard & Maestro virtual cards. To ensure the absolute security of electronic transactions through credit and debit cards, they are made through Cardlink. On this page the user must fill in all the necessary fields (card number, expiry date, CCV2/CVC2, name of cardholder). The User's card details are processed exclusively for the completion of the transaction, i.e., the payment of the products the User has purchased from the site. The processing of personal data is governed by the Company's Privacy Policy and Cookies Policy.

Delivery to your place: When placing your order, select the postal address to which you wish the order to be shipped, in the "SHIPPING DETAILS" section. Once you complete the transaction, the company automatically send an email with the analysis of your order. You don't need to do anything else. Your order will start being processed and is on its way. Orders are shipped to Greece & Cyprus. The Company reserves the right to deliver the products with delay in cases of force majeure.

 

7. SHIPPING COSTS

For orders sent to Greece with a total product value of sixty euros (€60) or more, the User is not charged shipping costs either for shipping to his location or for shipping to Box Now's automatic pick-up machines. For orders with a basket of products of less than sixty euros (€60), the exact shipping charge for your order for delivery to the User's premises is two euros and ninety-nine cents (€2.99), while for delivery to the automatic machines, receipt of Box Now is one euro and ninety-nine cents (€1.99).

For orders sent to Cyprus with a total product value of ninety euros (€90) and above, the User does not incur shipping costs and the orders are sent using the "Standard Delivery" simple delivery option. For orders with a basket of products less than ninety euros (€90), the exact shipping charge for the order for delivery to the User's premises is seven euros (€7.00). In case of choosing the fast delivery "Express Delivery" there is a fee of fifteen euros (€15.00) regardless of the value of the basket.

Upon completion of the order, an e-mail is automatically sent with the analysis of the order.

 

8. ORDER CANCELLATION - RETURNS POLICY

User has the possibility to cancel his order by sending an e-mail message at support [at] converse [dot] gr, with the subject "Order Cancellation" in which he must include his order id or by calling the site's hotline: +30 212 000 3736. Products must be returned in perfect condition, sealed, complete, unused, and undamaged in their original package. In case of any defect in any product, the User can notify the Company either by phone +30 212 000 3736 or by e-mail at support [at] converse [dot] gr, stating the defect of the product or in the returns form. Any return of the product must be completed within fourteen (14) calendar days from the date of receipt and must be made through the courier companies which the Company cooperates with at a charge to the Company for the 1st return.

 

9. MALWARE

Converse.gr uses professional tools and software for continuous surveillance and prevention of malicious software from its code. However, in no case does it assume responsibility for the possible contamination of users' equipment by such software. In any case, it is recommended that when you connect to Converse.gr, you should have a valid and up-to-date antivirus software installed on your device.

 

10. CONSUMER RIGHTS

In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (Alternative Dispute Resolution) process is now provided for throughout the European Union. If the customer has the status of a consumer (i.e., a natural person acting in a non-professional capacity) and has any problem with a purchase made from our website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

 

11. PRIVACY POLICY

Converse.gr prioritizes the security of personal data. The protection of personal data is governed by the National and European Legislation of Law 2472/97, as amended by Law 3471/2006 on the Protection of Personal Data and Regulation (EU) no. 679/2016 (GDPR). For more information you can go to the Privacy Policy.

 

12. COOKIES POLICY

We may use information collected through automated means on this page to deliver personalized content, for market research, data analysis and systems administration purposes, to determine whether you have visited us in the past or if you are a new visitor to the page, and to comply with our legal obligations, policies, and procedures, including complying with relevant industry standards and enforcing our Terms and Conditions. We may also use the information in other ways, for which specific notice will be provided at the time of collection.

Clarifications regarding the use of cookies

A cookie is a small piece of data sent to the User's browser by a webserver and stored on the User's computer's hard drive. Cookies do not cause damage to the User's computer system and do not affect its functionality. Cookies also make web browsing easier for the User by saving their settings. The site uses cookies to provide specialized services and content that covers the user's interests. The above cookies do not contain personally identifiable information. Most browsers automatically accept cookies, but the user usually has the option to set his browser to prevent them. Even without cookies, the User can use most of the site's services.

Strictly necessary cookies

Strictly necessary cookies are essential for the proper functioning of the website, allow you to browse and use its functions, such as access to secure areas, registration forms, favorites list, use of the shopping cart and for security reasons. These cookies do not recognize your individual identity. Without these cookies, we cannot offer efficient operation of our website.

Performance and analysis cookies

These cookies collect information about how visitors use the website, which pages they visit most often and whether they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify any User. They are used solely to improve the performance of a website and allow us to collect information about your use of our websites, including the content you select while browsing our websites, to measure the effectiveness and consumer interaction with website, as well as to improve our pages over time. These cookies may be provided to us by third party providers of analytical tools but are only used for the purposes related to our websites.

Targeting/advertising

These cookies are used to provide content that is more relevant to the user and their interests. They may be used to send targeted advertising/offers, limit ad impressions or measure the effectiveness of an advertising campaign. These cookies may be used to remember the websites you have visited to determine which online marketing channels are most effective and allow us to reward external websites and partners who referred you to us. For this purpose, the Company, within the framework of the above cooperation with the Company and since the user has accepted the Targeting-Advertising cookies, informs that the personal data will also be processed by the Company.

 

13. CONVERSE’S PARTNERS

From time to time, Converse may link to or partner with third party websites/platforms, social media platforms, mobile applications and other products and services ("Third Parties"). You may be able to connect to these third parties through our website, but this does not mean that Converse endorses, monitors or has any control over these third parties or their activities, which are subject to separate terms of use and privacy policies. You should carefully review the websites, terms of use and privacy policy of any third party. Converse is not responsible for the content, policies, or activities of third parties, and you interact with third parties at your own risk.

 

14. MARKETING COMMUNICATIONS

If you have agreed to receive direct email updates and promotions from Converse, we provide you with the opportunity to update your information or opt-out of using your information for purposes not directly related to placement, processing, fulfillment or order delivery.

To opt out of marketing communications, you can:

• Click on the "Unsubscribe" link at the bottom of promotional emails.
• If you have an account with us, change your preferences by going to "Communication Preferences" and opt out of any email marketing communications to and that are currently selected.
• Contact Customer Service to assist you.

Please allow up to 10 days for your deletion request to be processed in our systems. If you continue to receive marketing communications from one or more of Converse's partners or affiliates, you must individually opt out of each of those services from which you receive marketing communications for a specific reason.

 

15. SECURITY

The website uses the SSL protocol, for secure online commercial transactions. This encrypts all your personal information, such as your credit card number, name and address, so that it cannot be read or changed in transit over the Internet. The SSL certificate is issued by the certification company Let’s Encrypt.

The SSL (Secure Sockets Layer) protocol is today the global standard on the internet for certifying websites to web users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit. This online store accepts VISA, Mastercard, Maestro cards. Your transactions in our online store are protected by modern security systems (RSA 2048-SHA256/TLS 1.2 with AES-256 + Forward Secrecy with modern browsers) which guarantee a secure trading environment.

 

Thanks for reading. Enjoy our website!